Job Description
Description:
SUMMARY: Our Assistant Restaurant & Bar Managers are passionate about food and exceeding customer expectations; they look forward to providing memorable experiences for our guests. They are problem solvers with strong work ethics and leadership abilities and they understand that customer satisfaction always takes priority. As a member of the Food and Beverage team, this position is responsible for creating an atmosphere that will inspire guests to return.
WHAT YOU GET TO DO:
• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
• Effectively manage the restaurant in the absence of the Restaurant Manager
• Manage operations with passion, integrity, and knowledge while promoting the culture and values of Shore Lodge Whitetail Club
• Provide direction to shift leaders, and staff to achieve restaurant goals
• Consistently review staff to identify problems, concerns, and opportunities for improvement
• Provide coaching and feedback to managers and staff and assess performance on an ongoing basis
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
• Solicit guest feedback to understand the needs and wants of customers
• Coach staff on guest services principles and practices
• Assist in new menu implementation
• Support creative solutions to areas of improvement
• Assist in conducting staff and daily pre-shift meetings
• Recognize and act on strengths and weaknesses of team members, implement strategies with manager to train for areas of improvement and recognize and reward success
Requirements:WHAT YOU NEED TO BE SUCCESSFUL:
• 1 year of experience in a fine-dining or high-volume environment at a high-end restaurant, resort, or private club preferred
• Able to use POS System with speed and grace
• Able to lift minimum of 30 lbs.
• Must be able to take direction and delegate responsibilities while working in a fast-paced environment
• Able to work nights, weekends, and holidays
• Time spent in both front of the house and back of the house positions, as well as bartending
• Basic Computer skills in Excel and Word, keyboarding
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