Job Description

Job Description

Job Description

OzarksGo, based in Fayetteville, Arkansas a telecommunications subsidiary of Ozarks Electric Cooperative, offering all-fiber gigabit internet and premium television and telephone services to Northwest Arkansas and Northeast Oklahoma.

Ozarks provides its employees a comprehensive benefits package that includes competitive wages, fully paid medical and dental coverage for both you and your dependents, a 401(k) plan with robust employer matching contributions. Additionally, we provide paid time off, nine paid holidays, paid parental leave, disability benefits, life insurance, and tuition reimbursement.

JOB QUALIFICATIONS :

EDUCATION:

Associate's degree in computer information systems or a related technical field or equivalent work experience in systems administration, infrastructure management, or IT operations is preferred. Relevant industry certifications such as A+, Linux+, Security+, LPIC-1 are preferred.

EXPERIENCE:

1 year of experience working with IT infrastructure including Windows and Linux server environments, identity and access management, virtualization platforms, endpoint security solutions, and systems monitoring tools is required. Experience with Active Directory, Okta, CrowdStrike, and virtualization technologies is highly preferred.

JOB KNOWLEDGE & SKILLS:

Must demonstrate the ability to communicate technical information effectively both verbally and in writing to supervisors, peers, technical staff, and non-technical end users. Must be comfortable working in head-less user interfaces. Understanding of basic Linux architecture is required.

MAJOR JOB TASKS:

• Perform routine system and cybersecurity health checks and proactively report issues requiring escalation
• Maintain accurate asset inventory and configuration records for assigned systems.
• Assist with hardware lifecycle activities, including server deployment, replacement, and decommissioning.
• Assist with identify and access management (IAM) solutions, including Single Sign-on (SSO), Multi-Factor Authentication (MFA), Active Directory, and lifecycle management processes.
• Support organizational security posture initiatives, including system hardening, policy enforcement, and IT operational governance.
• Assist with management of user accounts, permissions, group policies, and enterprise-wide access control systems.
• Configure and troubleshoot endpoint security platforms
• Perform system patching and vulnerability remediation activities to ensure security compliance and operational integrity.
• Assist in maintaining Windows and Linux server environments, with primary responsibility for Ubuntu, RHEL, and Debian-based systems.
• Support and maintain virtualization infrastructure, automation and scripting solutions using Python, Powershell, and AI
• Assist in the implementation, maintenance, and optimization of monitoring, alerting, and visualization platforms.
• Apply and maintain working knowledge of networking concepts and protocols including TCP/IP, VLANs, switching, and routing.
• Develop and maintain technical documentation, standard operating procedures, and end-user or admin training materials related to IT systems and best practices.
• Collaborate with Agile development methodologies and participate in project management processes.
• Complete all required IT and Security training as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities.

The Cybersecurity Analyst I shall be required to perform any other duties assigned to fulfill the objectives of the Cooperative.

EXTERNAL RELATIONSHIPS:

• Vendors: To evaluate and order new equipment. To report equipment malfunctions, resolve hardware and software issues, and/or to keep updated on current technology.

OTHER REQUIREMENTS:

• Must have valid driver's license without violation, which would prohibit insurability.
• All specific equipment related to Information Technology as well as routine office equipment. Work is performed in an office environment with higher and/or longer noise level than average. Weekends, evening hours, overtime and/or overnight travel may often be necessary.

PHYSICAL REQUIREMENTS:

• Occasional lifting, up to 50 pounds, required. Normal vision and hearing required.
• The physical activities and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

SUPERVISES:

• None

OzarksGo, LLC, is an EOE/AA/W/M/VETERAN/Disability employer.

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